BOWWOOD ELECTRICAL COMPANY TERMS AND CONDITIONS FOR USE:
Bowwood electrical company, (Herein referred to as “BEC”) provides mobile ON-SITE Electrical and electronic installation and maintenance, support and consulting services. (Herein referred to as “The Services”) The Services provided to the customer, are subject to the following terms and conditions. By confirming a BEC booking, the customer accepts these Terms and Conditions.
Appointments and Rates:
BEC will attend the customer’s premises at the prearranged time. The Customer will pay for all Services provided, at the rates currently indicated on our website.
BEC normal working hours are Monday through Friday, 08:00AM to 5:00PM. In some cases, subject to previous arrangements being made, The Services will be provided out of the normal working hours. These will include Saturday and or Sunday and a latest working time of 6:00PM. An overtime fee will be charged for these additional working hours. Weeknights and Saturdays will be charged at one and a half times the normal hourly rate. (As well as travel reimbursement.) Sundays will be charged at double the normal hourly rate. (As well as travel reimbursement.) The BEC engineer will remain at the customer’s premises for the entire time that the BEC technician is on site.
- BEC must be notified of any appointment cancellations, by no later than 2 hours, prior to the appointment. BEC reserves the right to invoice any customer when cancellation occurs, less than two hours prior to the appointment.
- The “no fix, no fee” policy only applies to home users and not to business users.
- If the BEC engineer offers a solution that the customer does not wish to use, the customer will be charged for the time spent on site up to this point.
- If the technician is prevented from resolving a problem because the customer does not posses the appropriate equipment or product, the customer will be charged for the time spent up to that point.
- If the technician diagnoses a fault with a customer’with the local power distribution company even, the customer will be charged the standard rates for the time spent on site.
The customer will pay BEC the amount invoiced by the BEC technician. This amount is due to BEC from the time the invoice is first given or sent to the customer. BEC will attend the Customer’s premises for the agreed period, by the customer, prior to or at the commencement of the appointment. BEC will endeavor to diagnose and or remedy the problem(s) described by the customer, at the commencement of the appointment. If the problems have not been remedied at the end of the first hour of BEC attendance, BEC will discuss with the customer the options available. The customer may ask BEC to continue working on the problem(s), or make a further appointment. The customer may terminate the appointment at any time. On termination, the customer will pay BEC the amount incurred in respect of additional time, if any, beyond the first hour’s attendance. Payment is to be made in cash or by cheque or Electronic Fund Transfer. (Provided the BEC technician is supplied with a printed copy of the completed transfer.) Credit card payment is accepted, however, BEC only accepts certain credit cards. Please enquire when booking your job which cards can be used. In the event of a default or dishonored cheque or non- payment, BEC will charge interest at the rate of 1.5 percent per month. The interest will be charged from the date of the invoice up to and including the date payment is made in full.
- BEC accepts no liability in respect of any problem(s) it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate equipment and products, or any fault with the customer’materials.
- The customer further confirms that there is no legal restriction or impediment to BEC providing Services to the customer.
- BEC shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by BEC or out of installation, de-installation, use of, or inability to use the customer’s equipment, hardware, software or peripherals. The customer will, upon demand, indemnify BEC in respect to loss, damage or injury arising from the provision of The Services. BEC has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.
Goods provided by BEC:
BEC may make recommendations to the customer, or the customer may request that a product be provided by BEC, in order for BEC to perform The Services. All expressed or implied warranties, descriptions, representatives and conditions as to the quality or compatibility in respect of The Services, any item of software, hardware or peripheral provided by BEC, are expressly excluded. BEC has no liability as to the suitability of the performance of The Services. Nor of any product manufactured, sold or supplied by a third party, whether or not that product has been recommended to the customer by BEC. Any hardware, software or equipment provided to the customer by BEC shall remain the property of BEC until full payment is received.
Return Visit and Complaints Policy:
In the event of any dissatisfaction with The Service provided by BEC, the customer should immediately contact BEC on 09078652960. BEC will make an appointment for a return visit by the designated technician. The technician will endeavor to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of BEC, the Customer shall pay for the additional time incurred at BEC normal rates. If the problem arose directly as a result of BEC previous attendance no further charge shall be made. This is because numerous unrelated problems on a device are symptomatic of hardware failure and Bowwood electrical will make a recommendation to replace or repair subject to warranty terms. Our Technicians are experienced in removing and dealing with electrical challenges ’, but given their very nature (and the varying causes of the problems), we are unable to provide any extended warranty for onsite or offsite support. Our Technicians will typically perform all the necessary tests to diagnose and remove any infections as best as possible, causing as little disruption to you, your electrical systems and your appliances as possible but, given the repair options vary from “do nothing” to “reinstallation”, the varying repairs can have equally varying results. Additionally, in some instances, electrical problems’ arose from ignoring little fault thereby extending this fault to other parts of the system, and this can cause as much havoc when removed as when in place, meaning the removal can often leave a the electrical system in a more fragile state than when faulty . In these instances, we will continue to provide any support as required but cannot be held responsible for damages caused as a result of any attempted repairs. All Customers should ensure they have a working, reliable electrical equipment installed in there system. The following exclusions are not counted as ‘unlimited’ and will be quoted and invoiced for separately:
- Training sessions (planned, groups or anything that requires more than 10 minutes dedicated instruction in total);
- New hardware or 3 rd party equipment installations.
- Repeat faults as a direct result of end users ignoring recommendations provided by BEC;
- Faults with 3rd party ITEMS which BEC is not able or authorized to work with;
- General misuse by the Customer of the System, Hardware or Software;
- Any projects which fall outside of normal maintenance and support, each such project to be quoted and approved by the Customer separately
DELIVERY OF GOODS
Physical goods may be delivered by a third party reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Third Party Courier Company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.bowwoodelectrical.com
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
LINKS TO OTHER WEBSITES
www.bowwoodelectrical.com may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.bowwoodelectrical.comand the owners of those websites. www.bowwoodelectrical.com takes no responsibility for any of the content found on the linked websites.
www.bowwoodelectrical.com website may contain information or advertisements provided by third parties for which www.bowwoodelectrical.com accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, www.bowwoodelectrical.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.bowwoodelectrical.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of www.bowwoodelectrical.com to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.bowwoodelectrical.com secure server software encrypts all customer information before it is sent to us. Furthermore, the entire customer data www.bowwoodelectrical.com collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
www.bowwoodelectrical.com does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
DISCLOSE YOUR INFORMATION
www.bowwoodelectrical.com may be required, in certain circumstances, to disclose information in good faith and where www.bowwoodelectrical.com is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.bowwoodelectrical.com . www.bowwoodelectrical.com expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.bowwoodelectrical.com will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. www.bowwoodelectrical.com reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
www.bowwoodelectrical.com expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
These terms and conditions represent the whole agreement between you and www.bowwoodelectrical.com concerning your use and access to www.bowwoodelectrical.com website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
Lifetime warranty on labour and Elelctrical Management/Maintenace contract only.
FREE ELECTRICAL HAZARDS FIRE AND SAFETY CHECK
Free fire and safety check available only in conjunction with a paid service.
MONTHLY FREE ELECTRICAL HAZARDS FIRE AND SAFETY CHECK
Free fire and safety check available only for residential users
SMS Privacy Policies
BEC offers subscription text message programs. Customers may voluntarily enroll themselves in a text message alert program. You will be enrolled in a "mailing list" when you subscribe to this service.
Message frequency varies.
By providing your consent to participate in this program, you approve any such charges from your mobile carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance. BEC reserves the right to terminate this SMS service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. You are responsible for managing the types of SMS texts you receive. If you have any questions or need help, you can call 09078652960 To stop receiving text messages, reply STOP to any SMS message received from BEC. By enrolling in this subscription program, you consent that following such a request to unsubscribe, you will receive one (1) final message from BEC confirming that you have been inactivated in our system. Following such confirmation message, no additional text messages will be sent unless you re-activate your subscription.
BEC may use an automatic dialing system to deliver text messages to you. The Federal Communications Commission defines an "automatic telephone dialing system" or auto-dialer as equipment that has the capacity to store or produce telephone numbers to be called and to call such numbers. By your subscription to either, or both, the one-time text message program or the subscription text message program, you give your consent to BEC to use an automatic dialing system to deliver text messages to the telephone or cell phone number to which you have directed BEC to transmit these text messages.
NIGERIA Participating Carriers May Include But Are Not Limited To MTN NIGERIA, GLO, AIRTEL NIG, 9MOBILE.